Have you noticed this on the right side of the screen when in Blackboard? This is a direct link to the Service Desk as well as a Support Centre for using Blackboard, Collaborate, Turnitin and more.
Click it to open the Blackboard Support Centre and if you can't find your answer there . . .
Click and email the Service Desk or find the right number to call without leaving Blackboard to do it!
Keep watching, you will soon be able to move out of your way!
There is currently an unscheduled interruption of service preventing the downloading of MP3 and MP4 from Collaborate Classic recordings, we are working with the vendors to get this resolved as soon as possible.
Note: Blackboard Collaborate Ultra recordings are not affected.