Have you noticed this on the right side of the screen when in Blackboard? This is a direct link to the Service Desk as well as a Support Centre for using Blackboard, Collaborate, Turnitin and more.
Click it to open the Blackboard Support Centre and if you can't find your answer there . . .
Click and email the Service Desk or find the right number to call without leaving Blackboard to do it!
Keep watching, you will soon be able to move out of your way!